Refund policy

Thank you for shopping with Nfiniti. We take immense pride in our premium water products. Because our items are perishable beverages, we maintain specific guidelines regarding returns to ensure safety and quality control standards.

Damaged or Incorrect Orders
If your order arrives damaged, leaking, or if you received the incorrect item, please notify us within 7 days of delivery. To process a replacement or full refund, please email our support team with:

Your order number.

A clear photograph of the damaged packaging, boxes, or bottles.

Once verified, we will issue a replacement shipment or full refund to your original payment method immediately.

Change of Mind / Non-Defective Items
Due to health, safety, and food safety regulations, we cannot accept returns on beverage items for a change of mind once the shipment has departed our logistics fulfillment centers. Please review your cart choices carefully prior to completing your checkout.

Order Cancellations
Orders can only be canceled or edited prior to being processed or dispatched by our fulfillment network. If you need to cancel an order, please contact support immediately. Once a tracking number is generated, the order cannot be halted.